05-20-2013 06:47 PM
Please can you help?
My BlackBerry Torch 9800 has decided to go blank on me. One minute I had everything on screen and the next it was blank. Can't read anything, phone numbers, texts, emails, BB messages, nothing. It's as if the light went out. It still recieved incoming calls, I just can't see anything on the screen. I don't really want to change my phone if it can be helped, so is there a way of fixing it
05-21-2013 09:55 AM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
05-21-2013 06:00 PM
It is possible that you are correct...but there is more you can try. Sometimes leaving the battery out for longer can fix things. Other times putting it on a charger, removing the battery, and the putting the battery back in can recover it.
You also can attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
05-22-2013 06:10 AM
Still no joy. I guess It is a hardware problem and I will have to get the screen repaired. Frustrating not to be able to see anything on the screen though, there is a 'shadow' but not clear enough to read anything.
Thanks for all your help, I will now go and seek a nice repair person who will treat my Torch with kindness, sympathy and respect.
05-22-2013 06:12 AM
05-22-2013 09:44 AM