10-17-2009 08:01 PM
I have been working on this for the last 2 hours and it's kicking my butt. My 8100 will not connect via USB. My computer doesn't recognize it. I turned off power management on the USB hubs, it is connected to a rear usb port, I have done a clean uninstall and reinstall.
My device is not listed under the device manager: under USB or other devices. nothing at all. I don't get a new hardware pop-up when i plug it in, however it does charge. Therefore desktop manager doesn't recognize it, or device manager.
I am on XP and running 4.2.1 on the phone. I have not had blackberry software on this computer since I did a reformat a few months ago. The last install and uninstall were both done today. with the 5.0 DTM software.
10-18-2009 03:34 PM
Hi and Welcome to the Forums!
Here is the list of troubleshooting atricles...hopefully something will be useful:
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
10-18-2009 04:59 PM
I said in my original post that I had used the rear usb and also turned off power management. My phone still does not show up under device manager. All of my steps and replies are in bold. what should i try next?
I did this bus usb mass stoarage keeps coming back when i click search (with phone unplugged)
I've done this already - KB02640 Troubleshooting USB connections -
I've done this already - KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
I've done this already - KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
I did this with no result - KB00019 No PIN displayed in BlackBerry Desktop Redirector
not an issue - EKB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
not an issue - KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
10-19-2009 08:41 PM
I wish I had the answer, however I have been going through exactly the same thing you have. Have tried each of the steps you did, and have the same result.
My boyfriend has a BB Curve, and his works just fine with the Desktop manager software that came with MY PEARL. When it connects via USB it starts right up and he can transfer information no problem.
How do I get my phone connected with the computer???? Could it be something with the phone itself???????
By the way, I'm in Canada, and my provider is FIDO. I haven't tried to contact them yet....
10-19-2009 08:50 PM
start your own thread and see if they reply to yours with a different solution... seems to be a reoccurring issue with this phone looking at the forums and the forums at crackberry
10-20-2009 01:54 PM
I actually just called my service provider - didn't do that before trying to troubleshoot myself - he confirmed that there is an issue with the USB on the pearl - it will accept some USB chargers and not others.... and the USB to computer connection is one that has been giving them difficulty.
They're sending me a new phone, on warranty exchange. Might be an option for you??
I just want to make sure that the pics I have stored on my phone are indeed on my micro SD card and not the internal memory, so I don't lose anything when the new one comes in 2 weeks via UPS.
10-20-2009 05:35 PM
I wish RIM would take responsibility for this, and that it wouldn't have to be my service provider.
you can switch pics from internal memory to micro sd so it won[t be a problem