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05-18-2008 06:47 PM
05-18-2008 10:33 PM
There was an issue that someone discovered where their Pearl 8120 was continually rebooting when the memory card was installed. It turned out it was because the card needed to be formatted in the 8120 before it could be used. If it was formatted in an earlier device and then put in to the BlackBerry 8120, it would cause restarts.
So try to move any information off the card, then place it in to the 8120 and format it in the 8120. Then move the information back on to the card.
05-19-2008 01:44 AM
05-19-2008 02:09 AM
This issue has occured since a couple Model's, inlcuding the 7290.
It was corrected in later releases of Firmware.
If memory serves me, When I worked for a carrier it was found to be some Network issue, as it happened with Batches of devices. Newer code for the device resolved this after addressing with RIM and re-testing the newer code.
Not sure how this worked out with a Network problem...I can only guess that a Connection failure caused a reboot.
This may not be the case in this instance but something to keep in mind.