09-15-2010 02:08 AM
If someone sends an e-mail to me at my main address (shaw.ca) which is also forwarded to my Blackberry they receive a message back from the Blackberry account saying that the message could not be received.
I did however in fact get the message on my Shaw acvcount which also shows up on my blackberry.
My blackberry e-mail address appears to be correct in my profile.
This seems to happen only when the e-mail is one that is sent to a group that I am part of with other addresses in the To: __________________
Any ideas on solving this problem?
09-15-2010 03:30 AM
It could be an Auto-Population issue. If the user is using a program like Outlook, have them create a new email. Have them start typing your name/address and press the down arrow key to highlight and delete. Once deleted, have the user entery in your full email address again.
Keep us updated.