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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎09-15-2010
My Device: Torch
My Carrier: Rogers

Blackberry 8130 Rogers - some mail bounces back

If someone sends an e-mail to me at my main address (shaw.ca) which is also forwarded to my Blackberry they receive a message back from the Blackberry account saying that the message could not be received.


I did however in fact get the message on my Shaw acvcount which also shows up on my blackberry.


My blackberry e-mail address appears to be correct in my profile.


This seems to happen only when the e-mail is one that is sent to a group that I am part of with other addresses in the To: __________________


Any ideas on solving this problem?

Trusted Contributor
Posts: 237
Registered: ‎01-16-2010
My Device: Curve 8320
My Carrier: AT&T

Re: Blackberry 8130 Rogers - some mail bounces back



It could be an Auto-Population issue. If the user is using a program like Outlook, have them create a new email. Have them start typing your name/address and press the down arrow key to highlight and delete. Once deleted, have the user entery in your full email address again.


Keep us updated.

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