05-02-2008 05:58 PM
Hi, I am hoping that someone can help. Neither my Mac mini or Blackberry recognize that they are connected. I have downloaded the Pocketmac and upgrades. I have also downloaded Cleansync. I am operating an OSX 10.4.11.
Does anyone had a solution or has had similar experience?
05-07-2008 03:48 PM
Hi! I thought I might be able to help with this. You have one of the newer, high-speed devices from RIM that were released after the last version of PocketMac was posted.
First, visit the download page: http://na.blackberry.com/eng/services/desktop/mac.
It sounds like you have already downloaded the main PocketMac software, under the heading "PocketMac v4.0.20b for BlackBerry." If you have erased it, go ahead and download it again, and Install that first.
Since you have one of the newest devices (8330), you also need to download the patch that allows you to connect to that as well. That patch is on the same page, under the heading, "PocketMac Driver update -- DriverUpdate.dmg." Install that just AFTER you have installed the main PocketMac Program.
I'm not sure about that "cleansync" program. PocketMac has one called "CleanSync" that you can use if you need to erase the historical data on the Mac and start the Sync again, as if it were the first time. I recommend holding off on that one until your connection issues are resolved. It's pretty rare that people actually need to use that tool.
If you have done the program and the patch, and it still doesn't work, I invite you to work directly with tech support at http://www.pocketmacsupport.net, so the support engineers can go over all the details of your system and help you identify other conflicting issues promptly. (For example, some software programs block the connection, including a console program by Logitech, surprisingly.)
05-17-2008 03:45 PM
05-17-2008 10:20 PM
Having the same issue. Downloaded pocketmac and the patch but receive the cannot sync - skipping error.
Looking for assistance please!
Using a new 8330 on Verizon.
05-18-2008 09:43 AM
Went through this Friday night and Saturday...and finally figured it out.
As previous posts stated (a) make sure you have latest version of Pocketmac, (b) down load the new driver patch for high speed Blackberries and install after you install Pocketmac.
Now for the rest of the story...
(1) I discovered that my 8330 did not have the Blackberry DEVICE Software. Why I don't know, but it didn't. Which meant the desktop software could not communicate or even recognize what device was attached. Since I'm using Verizon I went to the Verizon website and downloaded the DEVICE software for the 8330 and installed.
(2) According to Blackberry you cannot load and install the DEVICE software using MAC. You have to (a) install the Windows version the desktop software then use its Application Loader to load the DEVICE software. I did this using Windows on my MAC (also have Windows PC at home to use if needed). Went though this exercise and worked fine.
(3) However, after doing all this I still could not get Pocketmac to communicate with the 8330 after the DEVICE software was loaded. Then I figured it out. I had the 8330 USB cable connected via a USB Hub on the Mac. I connected the cable directly to my iMAC and voila...synched perfectly with iCAL and Apple Address Book.
One last point...Entourage 2008 apparently does not work with Pockemac at this time. Got repeated errors..So gave up on that and simply use iCAL and Address Book.
Hope this helps...
06-13-2008 03:26 AM
06-13-2008 03:41 PM
06-15-2008 08:07 AM
When I go to the Download page I get this message:
You don't have permission to access "http://swdownload-us.rim.com.edgesuite.net/swdown
I have tried repeatedly.
Any other server?