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New Contributor
Posts: 4
Registered: ‎04-16-2013
My Device: Blackberry Curve 8520
My Carrier: Mandy taylor

Blackberry 8520 BBM can't restore contacts?

Hi, every since I updated my bbm I can not restore my deleted contacts, by accident
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Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry 8520 BBM can't restore contacts?

Hi and Welcome to the Community!

 

If you updated to BBM7, then local storage of contacts was actually completely eliminated, and only server-based storage of your BBM contacts now exists. A local backup of BBM contacts taken via older BBM versions is no longer usable. To use that local backup. you'd first have to fall back to a prior BBM version that can use that backup, then update again to BBM7 so as to put them back up to the server again. You might find this thread helpful:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 4
Registered: ‎04-16-2013
My Device: Blackberry Curve 8520
My Carrier: Mandy taylor

Re: Blackberry 8520 BBM can't restore contacts?

Didn't help sorry Smiley Sad
Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry 8520 BBM can't restore contacts?

Really? From what you describe, that should allow you to retrieve those backed up contacts. But, from merely "Didn't help", I cannot tell at all what step, within the multi-step nature of what is needed to be conducted, was not useful...

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 4
Registered: ‎04-16-2013
My Device: Blackberry Curve 8520
My Carrier: Mandy taylor

Re: Blackberry 8520 BBM can't restore contacts?

I clicked the link and it got me to the forum but when I read through it and clicked the link below for the version it only re-booted my phone? Smiley Sad
Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry 8520 BBM can't restore contacts?

That is quite an odd result. That link should have taken your BB Browser to the download portal for BBM6. To have that link simply reboot your BB is quite odd indeed. Now that your BB has, though, rebooted, can you try the link again please?

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 4
Registered: ‎04-16-2013
My Device: Blackberry Curve 8520
My Carrier: Mandy taylor

Re: Blackberry 8520 BBM can't restore contacts?

I will try now thank you