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New Contributor
Posts: 6
Registered: ‎02-10-2013
My Device: Blackberry Curve 8520
My Carrier: Orange UK

Blackberry 8520, battery with red x and loading bar

My Blackberry 8520, has a battery with red x and loading bar, the led light stays red and the loading bar goes 3/4 of the way through then stops. i cant reinstall the os because bb desktop manager doesn't recongnise it as a phone unless its turnt on. ive been searching for days and i have no idea what to do. 

 

can someone help please

New Contributor
Posts: 6
Registered: ‎02-10-2013
My Device: Blackberry Curve 8520
My Carrier: Orange UK

Re: Blackberry 8520, battery with red x and loading bar

It also has full battery, and ive tried my friends battery
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry 8520, battery with red x and loading bar

Hi Selvester

 

Welcome to BlackBerry Support Forums

 

 

First arrange a good fully charged battery and then try this Knowledge Base to recover your device :

 

KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader

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New Contributor
Posts: 6
Registered: ‎02-10-2013
My Device: Blackberry Curve 8520
My Carrier: Orange UK

Re: Blackberry 8520, battery with red x and loading bar

I have a full battery charge and so did my friend

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry 8520, battery with red x and loading bar

Hi Selvester

 

 

                        Then please try the above KB and let us know of your progress .

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New Contributor
Posts: 6
Registered: ‎02-10-2013
My Device: Blackberry Curve 8520
My Carrier: Orange UK

Re: Blackberry 8520, battery with red x and loading bar

It says "Blackberry Desktop Software cannot communicate with the connected device."

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry 8520, battery with red x and loading bar

Hi Selvester

 

 

                  Are you using the main USB or using any USB hub , if still does not work then you can try a different method , for that follow this :

 

( Credit JSanders )

 

1) Make sure you have Blackberry Desktop Manager installed.BlackBerry desktop software

2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."


4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.


5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

 

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads


Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.

 

Try it and let us know .

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New Contributor
Posts: 6
Registered: ‎02-10-2013
My Device: Blackberry Curve 8520
My Carrier: Orange UK

Re: Blackberry 8520, battery with red x and loading bar

Even when I do it with the no jvm it still fails at the reconnecting to jvm part?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry 8520, battery with red x and loading bar

Hi Selvestet 

 

 

I think you have a major Hardware issue within your device , as a last resort you can try this , if it fails then you have to contact your Service provider or any repair shop look for any repair Options :

 

KB27956 :How to recover a BlackBerry smartphone from any state

 

 

Good luck.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 6
Registered: ‎02-10-2013
My Device: Blackberry Curve 8520
My Carrier: Orange UK

Re: Blackberry 8520, battery with red x and loading bar