04-19-2013 12:24 PM
i have just downloaded the updated version of whatsapp on my mobile device and when i reboot my fone after the download is complete, it only loads up halfway then stops! help!!!!!
04-19-2013 01:39 PM
Welcome to BlackBerry Support Forums
First try a Battery pull restart by removing the battery while your device is Powered On, See if that helps.
Apart from Whatsapp have you recently installed any application ! If you have then try to delete that particular application. OR you have to delete whatsapp from your device which you can download later on.So try to Boot your device on Safe Mode :
KB17877 : How to start a BlackBerry smartphone in Safe Mode
While On Safe Mode delete any recent apps that you downloaded from Options > Application :
KB10040 :How to view or remove installed application on a blackberry smartphone
Try it and let us know of your progress.