Can you perhaps provide a little more information, please? For instance, what exactly (Step by step please) do you try, and what happens when you try? If there are any error messages, the exact and complete message, including all punctuation, error codes, etc. would be most useful. As is stands, from your post, "I cant dl" (sic) leaves just too much room for guesswork to be of any use whatsoever. Details from you will help us to help you.
Thanks and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
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