03-24-2013 04:26 PM
Hello there, i wondered if you could help me..
My blackberry isn't doing anything, it light ups and the scroller works but it wont let me do anything else. Cant put my password in or anything. What can i do?
03-24-2013 06:37 PM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.