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New Contributor
Posts: 9
Registered: ‎06-04-2012
My Device: Blackberry 8820
My Carrier: At&t
Accepted Solution

Blackberry 8820 cannot play video playback

hi, 

 

after the rebooting problems, i tried to add an .mp4 video to my balckberry 8820, what happened was that whenever i woudl try to play the .mp4 file, the audio would play but the video wont show, i would just hear the sound Smiley Sad any help? thanks

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry 8820 cannot play video playback

Sounds like your MP4 files does not have the correct codecs to play correctly on your BlackBerry,

Do all MP4 files do this on your BlackBerry, or only this one?

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New Contributor
Posts: 9
Registered: ‎06-04-2012
My Device: Blackberry 8820
My Carrier: At&t

Re: Blackberry 8820 cannot play video playback

hi, all of my mp4 do that but i actually did a video conversion from flv to mp4 since i downloaded the video from the internet. but when i play these mp4 files on the computer, they work fine, ut when i put them back to my blackberry, the video wont show up and the audio would only play. 

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry 8820 cannot play video playback

You're not converting something right, then. Try some different conversion settings.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 9
Registered: ‎06-04-2012
My Device: Blackberry 8820
My Carrier: At&t

Re: Blackberry 8820 cannot play video playback

will try to download raw mp4 files and will try to reconvert it using anothr video converter software then Smiley Happy thanks