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New Contributor
Posts: 2
Registered: ‎06-05-2009
My Device: 8820
Accepted Solution

Blackberry 8820 keypad locked problem

I purchased a blackberry 8820 on eBay. When I put my sim card in and tried to activate it, a message screen came up asking me for a password. I called the seller who told me to try "QWERTY123". I tried it and it worked. However, I want to disable keyboard security and just use "*" + <call>, but there is no option to disable security. There is a small red symbol to the left of the "ENABLE" option and there is no "DISABLE" on the drop down menu. Does anybody have an answer or a work around for this? Thanks.
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry 8820 keypad locked problem

Before buying any BlackBerry device used, you must ask the right questions.

Read this: http://www.blackberryfaq.com/index.php/Buying_a_BlackBerry_off_eBay

 

Now that you have it, what your issue is that the previous owner had an IT Policy on the device from a corporate BES to which it was attached which could enable and/or disable certain functions of the device to which the corporate owner agreed and allowed.

 

You need to remove that IT Policy. There are two ways of doing it, one is easier according the OS version of the device.

 

So, first off: Look at Options > About, third line down beginning with a "v.4.xxx"

 

What is your OS?

 

If it is OS version 4.5 or higher, use the Method One at the link below.

 

If it is OS version 4.2 or lower, use the Method Two at the same link.

 

http://www.blackberryforums.com/rim-software/67224-remove-policy.html

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New Contributor
Posts: 2
Registered: ‎06-05-2009
My Device: 8820

Re: Blackberry 8820 keypad locked problem

Thank you for your response. I backed up my data, now how do I locate and "run JL_Cmder and execute the "resettofactory" command."
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry 8820 keypad locked problem


jlipenta wrote:
Thank you for your response. I backed up my data, now how do I locate and "run JL_Cmder and execute the "resettofactory" command."

check out the link I posted above... last item in the post.

 

God luck.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry 8820 keypad locked problem

Whoop! I thought JL_Cmder was in that link... I don't see it either.

 

BUT, here it is ... http://www.blackberryforums.com/general-blackberry-discussion/18789-jl_cmder.html

 

Sorry!

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code