06-04-2012 11:11 AM
my bb 8820 randomly reboots by itself, it happens when i listen to music then suddenly when i choose the next song the led would turn red then it would reboot. help pls thanks
06-07-2012 07:57 AM
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...