06-10-2008 01:27 PM
06-10-2008 11:16 PM
You said that you "reinstalling the Desktop Manager software".
Did you actually use thwe application loader to downlaod the OS to the handset?
Remember thatyou will need to go into Advanced and select to wipe all application data and reinstall everything form scratch (all the data is going to be hosed, irregardless).
The screen going white should be able to be fixed with an OS reload...
06-16-2008 07:17 AM
I understand what you're saying, but the problem was that I can't navigate through the Blackberry's menu without being able to actually see it. There's no way that I can wipe it remotely, either.
Oddly enough, the user said that his battery ran out of power. After he recharged it, his screen came back up just fine. I think I'll request a replacement, but so far, he's alright.