06-16-2013 03:41 PM
Hi everyone, I have a problem with my phone and I'll be happy if somebody can help me. The problem is that I woke up one morning and screen of my phone was white... On the same day the screen start work but on the next morning I was having the same problem.. And there is one more problem I have 4 buttons that are not working "P", "Derr"l", "Enter" and "shift" on the right side of the phone. So I'll be happy if someone can help me! Thanks You!
06-18-2013 08:52 PM
Hello cejlcku and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue with your device.
Backup your data (see KB12487) then reinstall your device software as shown in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows (if you use a Mac see KB19915 Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer)
Before you restore any data, check to make sure the screen is back to normal display and test the buttons.
If neither are working properly, it's advised you contact your point of sale for repair options.
06-26-2013 07:22 PM