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New Contributor
Posts: 2
Registered: ‎12-09-2012
My Device: Blackberry Curve 9300
My Carrier: o2

Blackberry 9300 - Host Routing Table

Okay so recently I had both my blackberry device and battery replaced and while the blackberry was being replaced I used an older phone but still allowed the o2 £5.00 blackberry bolt on continue to save me the trouble of phoning up to get the bolt on set up again.

I waited 24 hours after topping my phone up before phoning o2 to inform them of this problem. These are the fixes suggested but to no avail:

1. Go to options, device, advanced system settings, host routing table, (empty), click the blackberry options button and select register now. Registration message sent yet I failed to receive a message.

2. Delete service books, nothing changed.

3. Go to networks and select manual, another network, battery pull, select networks, automatic, and try registering again.

 

I was then told after 5 telephone calls that there must be a fault with my device and I should bring it to an o2 store. Any suggestions would be a great help.

 

Highlighted
New Contributor
Posts: 2
Registered: ‎12-09-2012
My Device: Blackberry Curve 9300
My Carrier: o2

Re: Blackberry 9300 - Host Routing Table

Okay, since there must be a reason why no one has replied I'll upload a diagnostic of what I think might be helpful:
Signal Level: -70 dBm
Radio Access: UMTS
Network: O2 - UK
ICMP Ping Echo: No
Blackberry Registration: No
Connected to Blackberry: Abort
Blackberry PIN-PIN: Abort
Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry 9300 - Host Routing Table

Hello,

Actually, given what you describe, you've already done all that the end user can do...O2 must now look deeper, and they've provided you a path to resolution, which I believe you should follow.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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