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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-28-2012
My Device: BlackBerry 9300
My Carrier: Giffgaff

Blackberry 9300 - No Service??

Hi there,


My mum bought a blackberry 9300 second hand. It was on t-mobile but we had it unlocked and are now using an active giffgaff sim card. However, it will not allow her to send / receive calls or texts. Her internet, bbm, emails etc are all working fine. She has full signal bar and it is picking up her network. I have checked that the phone is deffinately unlocked. I have tried the sim card in my blackberry and it works just fine so I can only presume it is something wrong with the handset? Any advice would be welcome. Thanks in advance.



Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry 9300 - No Service??

Hey misskatylou,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Follow the steps in this KB article and then test the phone service prior to restoring any data: www.blackberry.com/btsc/KB11320


Let me know if you have any more questions.





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