11-22-2012 05:09 AM
I am using Blackberry Curve 9300 from last 1 year. On last day suddenly my Blackberry 9300 screen gone white.
I tried removing battery and re-insert it but the screen is still white ?
What should I do ? Should I replace it with new one ?
Or any method to resolve my problem ?
11-22-2012 05:26 AM
Welcome to BlackBerry Support Community Forums
Before replacing your device I prefer you can try a few thing like try another Battery or try Reloading your device Software and see if that help .Here is how to performing a clean reload of our device software :
KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows.
please note that the above process will delete all the data within our device ,I hope you have a backup or if your device allows do a complete backup using Desktop Software.
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