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Contributor
Posts: 13
Registered: ‎09-18-2011
My Device: curve 9300
My Carrier: fido
Accepted Solution

Blackberry 9300 Trackpad keeps freezing! :(

hey guys so i have a curve 9300 and the stupid trackpad keeps freezing :'( im getting pretty frusterated cuz i cant do anything at all with my phone and its starting to really piss me off. does ne1 else have the same problem?? 

and how do u fix it without having to send it in? Smiley Sad please help

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: Blackberry 9300 Trackpad keeps freezing! :(

Hi there cherylakashortee,

Out of curiosity, have you tried a battery pull yet? While the phone is on, simply remove the battery, for good measure, wait a full minute, then reinsert the battery and wait for the device to reboot.

Does that help? If not, let us know what operating system you're running on your phone. You can get this info under Options > Device > About Device Versions, or by typing "myver" in a text box (e.g. email or BBM).

If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

Contributor
Posts: 13
Registered: ‎09-18-2011
My Device: curve 9300
My Carrier: fido

Re: Blackberry 9300 Trackpad keeps freezing! :(

thank you so much it worked Smiley Happy i pulled the battery out while the phone was on..and it worked Smiley Happy thanks soooooooooo much!!

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: Blackberry 9300 Trackpad keeps freezing! :(

Excellent! Don't hesitate to come back if you have any further questions. Smiley Happy

And if you like, feel free to mark this thread as solved by clicking on the Solution button on the resolution. Smiley Happy

If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

Contributor
Posts: 13
Registered: ‎09-18-2011
My Device: curve 9300
My Carrier: fido

Re: Blackberry 9300 Trackpad keeps freezing! :(

right on =) thanks again!

New Contributor
Posts: 2
Registered: ‎10-18-2011
My Device: curve 9300
My Carrier: Globe

Re: Blackberry 9300 Trackpad keeps freezing! :(

i also have a problem, on trackpad. it occurs  3 days ago. what i did, is i long press the "power off" button and it goes off. then i remove the battery, wait for a minute then re-insert and wait for the reboot and the trackpad is good. but the problem the freezing keeps coming back, so i repeat every time the trackpad problem occurs.

 

i read your solution a while ago. i am hesitant to do the procedure because my experience with other cellphone that when i remove the battery while the phone is on, the performance is slowly getting lower. so my question is, your solution is a long time solution?

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: Blackberry 9300 Trackpad keeps freezing! :(

Hi clod,

A battery pull while the device is on s actually the recommended way to do that, and on BlackBerry smartphones, it will usually help performance as you've just cleared up all the excess memory usage.

The fix likely isn't permanent and can reappear again once the device memory has become "cluttered" again (I say cluttered as that's the easiest way to explain it), and if/when that happens, another battery pull will help again.

Note: BlackBerry smartphones are different than some other cellphones where a battery pull can mess things up. On a BB, its the same as if you were rebooting a computer, so it can be a good thing to do every so often.

If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

Contributor
Posts: 13
Registered: ‎09-18-2011
My Device: curve 9300
My Carrier: fido

Re: Blackberry 9300 Trackpad keeps freezing! :(

the problem is back again, im getting so frusterated with this, been 2 days now... Smiley Sad

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: Blackberry 9300 Trackpad keeps freezing! :(

Ok, in that case there might be something else going on. Since the battery pull helped initially, I'm going to make an assumption that it's software related, so in that case, it may be worthwhile to try reloading the device software. To do that, simply follow the steps in the link below. Its not too hard to do, but it does take a bit of time, and don't forget to back up your phone first.

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

If the problem comes back again after, that may suggest something else is going on. In that case, if the phone is still under warranty, I'd suggest letting Fido deal with it. If it's not, then let me know and we can continue to try some other things.

Keep me posted!

If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

Contributor
Posts: 13
Registered: ‎09-18-2011
My Device: curve 9300
My Carrier: fido

Re: Blackberry 9300 Trackpad keeps freezing! :(

how do i backup my phone when its frozen? i litterelly cant do ne thing on the phone...i have 6 txt msgs that i cant even check plus 2 bbm's...this is so frusterating, plus i cant lose the #s on my phone because ther of my docs and specialists if i lose em then im screwed