11-21-2012 02:23 PM
This morning I was woken up by the alarm I set on my phone went off but I was unable to turn it off because the screen was completely white. I thought if I left it it would eventually solve itself but I was wrong. I've left it for nearly 12 hours with no change. I have been getting facebook notifications and people are able to call me and I am able to answer.
I have plugged it in to my laptop, restored it, reinstalled desktop software and nothing has worked.
11-22-2012 05:30 AM
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Start your device on safe mode and see if that white screen appears.KB17877 How to start a BlackBerry smartphone in Safe Mode. If problem persists then you can arrange a Good fully charge BlackBerry Battery try with it, because seen many user having the same problem and replacing the Battery with a new one solved there problem.So it will be wise to try it with another Battery to see if the problem is because of the battery or the device itself.
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