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New Contributor
Posts: 3
Registered: ‎10-28-2013
My Device: Blackberry 9300
My Carrier: Bite

Blackberry 9300 keeps deleting old text messages.

I've been at this problem for quite a while and I can't seem to solve it!

Can someone please tell me a solution for this? I've been trying to change the memory settings, but nothing seems to work and the old text messages turn green! 

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Blackberry 9300 keeps deleting old text messages.

Hi LuLiTa1,

Are these messages 30 days and older? If so, this article should provide more information. "SMS Threads 30 days and older turn to draft and SMS content is lost" http://blackberry.com/btsc/KB25784

 

If this is not the case, is your Keep Messages option set to Forever? This article should provide steps to check this: "How to use the "Keep Messages" option on the BlackBerry smartphone" http://blackberry.com/btsc/KB13093

 

If that doesn't help, its possible that the Low Memory Manager is being activated and removing these messages. See: "What is the Low Memory Manager feature on the BlackBerry smartphone" http://blackberry.com/btsc/KB02843

Let me know if that helps.


-FS


 


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