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BlackBerry® OS Smartphones

Posts: 16
Registered: ‎06-12-2013
My Device: blackberry 9320
My Carrier: globe telecommunications

Blackberry 9320 shuts off and needs to remove the battery to turni it on.

My BlackBerry 9320 keeps shutting off even if my battery is half full. Is this unit/device related, battery related, or OS related defect? Thanks.
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry 9320 shuts off and needs to remove the battery to turni it on.

Hello jrcalara



Well.. No one can predict or guess that way unless you  try it yourself some workaround regarding your problem. It may be an hardware / Software / Battery issue but somtime a bad app can also create such issues . So can confirm if recently installed any application before this Problem started ? Think carefully !


If you have then try to boot your device on Safe Mode , On Safe Mode delete any application which you think might be responsible for this issue , from Options > Device > Application Manegement > locate and delete any newly installed 3rd party application , it might help in resolving your issue :


KB17877 : How to start a BlackBerry smartphone in Safe Mode


If above fails then try a Good fully charged Batttery and test it on your device , it will reveal if the problem is within your device or the battery itself .


If it's a device issue then you can try an OS reload , which will fix any software glitch .For that you can refer to this Knowledge Base :


KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software


If even after an OS reload problem continues then you can consider your device had a hardware issue , for that you have to visit your service provider to get it fixed.


So, try those thing it will let you know the exact cause.




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