06-19-2013 10:19 AM
06-19-2013 01:43 PM
Well.. No one can predict or guess that way unless you try it yourself some workaround regarding your problem. It may be an hardware / Software / Battery issue but somtime a bad app can also create such issues . So can confirm if recently installed any application before this Problem started ? Think carefully !
If you have then try to boot your device on Safe Mode , On Safe Mode delete any application which you think might be responsible for this issue , from Options > Device > Application Manegement > locate and delete any newly installed 3rd party application , it might help in resolving your issue :
KB17877 : How to start a BlackBerry smartphone in Safe Mode
If above fails then try a Good fully charged Batttery and test it on your device , it will reveal if the problem is within your device or the battery itself .
If it's a device issue then you can try an OS reload , which will fix any software glitch .For that you can refer to this Knowledge Base :
KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software
If even after an OS reload problem continues then you can consider your device had a hardware issue , for that you have to visit your service provider to get it fixed.
So, try those thing it will let you know the exact cause.