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Visitor
Posts: 1
Registered: ‎05-27-2012
My Device: Curve 9360
My Carrier: Orange

Blackberry 9360 curve trackpad help

My trackpad has stoped working! and i do not know who to get intouch with! as i bought it from amazon! could i have a blackberry phone number? or help to fix please? i am on pay as you go! thanks!

Hall of Famer III
Posts: 57,614
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry 9360 curve trackpad help

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


LewyHughes wrote:

and i do not know who to get intouch with! as i bought it from amazon!


If the problem is hardware, then your warranty (if you even have one) is serviced by whoever you bought your BB from.


LewyHughes wrote:

could i have a blackberry phone number?


RIM provides zero front line support for free...all support starts with the carriers and authorized resellers, who have the ability to escalate into RIM, at no cost to the end user, for those issues they cannot resolve. But, again, depending the status of the place you bought it from (e.g., are they an authorized reseller?), you may or may not have any warranty at all.


Best!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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