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New Contributor
Posts: 2
Registered: ‎11-18-2012
My Device: curve 9360
My Carrier: virgin

Blackberry 9360 curve trackpad not working. HELP!

I was using me blackberry fine one minute and the next my trackpad of me blackberry curve 3960 is not working at all. I have tryed rubbing a piece or paper over it for 1-2 minutes and it is not working and i have tryed talking the battery out and putting it back in and it still isnt working. I think there might be dirt or something underneath it but im not sure. I would love for someone to give me something else to try to see if it works so I don't have to fork out to take it the shope if i could do it myself. 

Thanks x 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry 9360 curve trackpad not working. HELP!

Hi kirstycollins

 

Welcome to BlackBerry Support Community Forums

 

 

You can try this Knowledge Base suggestions regarding your issue with your trackpad and see if that help :

 

KB29640 : Trackpad ,trackball, or keyboard not working on a BlackBerry Smartphone.

 

 

 

Prince

_______________________________________________________________________________

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 2
Registered: ‎11-18-2012
My Device: curve 9360
My Carrier: virgin

Re: Blackberry 9360 curve trackpad not working. HELP!

That link did not give me the information i need regarding my phone, it had answers to other problems with would be useful for them but not for the problem i have on my blackberry.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry 9360 curve trackpad not working. HELP!

 


kirstycollins wrote : 

 

That link did not give me the information i need regarding my phone, it had answers to other problems with would be useful for them but not for the problem i have on my blackberry.

 


 

Can you Enlighten us and differentiate your Trackpad problem from other users ?  FYI this Knowledge Base is full of Information regarding trackpad ,trackball ,keypads or any other buttons. I agree  # 1 may not apply but have you tried Resolution # 3 and Resolution # 4 within this Knowledge Base . Resolution # 3 suggest to Update or performing a Clean reload of our device , And # 4 suggest to run the Device Self Test Application. 

 

If all those Suggestion fails then you need to Contact your Carrier or Service Provider for Repair options. But if you want to do it yourself  then Google a bit there are lot of You Tube Videos available on how to fix a Trackpad or order a Trackpad from any supplier available .

 

 

 

Prince

____________________________________________________________________________

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.