12-09-2012 01:33 PM
I have a bold 9700. When i'm ready to take a photo with it regularly it works. When i turn the flash on, the screen gets brighter but it doesnt capture the photo. Can anyone tell me what the problem is? Thanks
12-17-2012 08:15 AM
Welcome to the BlackBerry Support Community.
Perform a reload or upgrade your BlackBerry® Device Software to address the issue you are experiencing with taking photos on your BlackBerry® Bold™ 9700 smartphone. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB03901
We hope this helps.
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