11-16-2012 07:06 PM
My phone keeps hanging up on the loading page when I turn it on. It reaches at 3/4 the line and then stops there. I have tried taking out the battery and restarting it but it does not work. I even tried to connect it to my computer but it does not read the device. What do I do to fix this problem?
11-19-2012 11:25 AM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!