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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-17-2012
My Device: 9900 bold
My Carrier: gifgaff

Blackberry 9700

When I receive a message or e mail on my other blackberry in my tray my folders have a red star notification to tell me if its a message or e mail.Now my 9700 I don't get this so is there a way to turn this on...help anyone

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Blackberry 9700

Hello Pete,

Welcome to the BlackBerry Support Community.


Do you not see the splash for one email account icon or for multiple accounts?


Try resending your service books for your BlackBerry Internet Service account as shown here: http://bbry.lv/99SL8c


Once the service books have been received, restart your BlackBerry smartphone and then test by sending a new email to the affected account.


Let us know if this helps.



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