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Visitor
Posts: 1
Registered: ‎02-27-2013
My Device: 9780
My Carrier: Mtn

Blackberry 9780 problem file problem

Yesterday i had a problem with the memory card didnt want to repiar itself but i fixed that problem when i connected my fone on my computer and checked the errors and it fixed that problem,the problem now is my pictures,music and my vidoes dont show on my phone and if i connect it to my computer it still doesn't show.And i tried taking out the battery and then the memory card then putting the battery back in the phone and letting it reboot itself there after putting the memory card back in but it still doesn't work   please help me Smiley Frustrated

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry 9780 problem file problem

Hi and Welcome to the Community!

It is possible that the error check process you ran has wiped out your files. To verify, you will need to remove the card from the BB and, using a card reader adapter on a PC, directly check the card for it's contents.

For future reference, please see the link in my auto-sig on this post...there are regular backup processes that could have protected you from exactly this situation.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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