08-08-2013 06:19 AM
My blackberry 9790 keeps on rebooting. Also after fully charging it, the phone shows low battery once it reboots. Touch screen also has sopped functioning. Please suggest some course of action
08-08-2013 02:32 PM
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
08-09-2013 09:34 AM
08-09-2013 12:24 PM
08-09-2013 02:48 PM
08-09-2013 03:37 PM
08-09-2013 03:50 PM
OK...let me see if I understand. You successfully boot into Safe Mode, but receive "initalisation failed". I cannot tell, from your words, if that happens in a normal boot mode or not.
In any event, refer:
Failing all of that, I'd have to refer you to your mobile service provider and/or your original place of purchase (or a service center, if applicable in your region) for formal support.