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New Contributor
Posts: 2
Registered: ‎06-10-2013
My Device: Torch 9800
My Carrier: Claro

Blackberry 9800 Keyboard Problem

Hello all!



My Blackberry got a strange problem. After some time on indle (2~5 minutes) all the keys on my pad suddenly stop working. The track and touch pads will still be working, but all buttons will simply stop working. To fix it, I have to take off the battery and put it on again, and keep pressing the answer/decline call while the OS loads, otherwise it will continue not working. The battery got no moisture line.



As you can see, turns out its a pretty annoying problem. I cant go back on screen and end up being locked from doing anything on my phone. Tried a full wipe and everything. Any ideas?

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Blackberry 9800 Keyboard Problem

Hello ArsAza,

Welcome to the BlackBerry Support Community.


Thank you for your question regarding the issue you are experiencing with the keyboard on your BlackBerry Torch 9800 smartphone.


Please backup and perform a reload of your BlackBerry Device Software. For more information on this procedure see the following article:

How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:

In the case that this process fails to resolve the issue, please contact your point of sale for options.

Thank you.



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New Contributor
Posts: 2
Registered: ‎06-10-2013
My Device: Torch 9800
My Carrier: Claro

Re: Blackberry 9800 Keyboard Problem

I already did that.



Funny enough, I got a workaround for now. If I mash all the keys on the keyboard he starts working again, for some time.