06-10-2013 08:20 AM
My Blackberry got a strange problem. After some time on indle (2~5 minutes) all the keys on my pad suddenly stop working. The track and touch pads will still be working, but all buttons will simply stop working. To fix it, I have to take off the battery and put it on again, and keep pressing the answer/decline call while the OS loads, otherwise it will continue not working. The battery got no moisture line.
As you can see, turns out its a pretty annoying problem. I cant go back on screen and end up being locked from doing anything on my phone. Tried a full wipe and everything. Any ideas?
06-13-2013 11:53 AM
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the issue you are experiencing with the keyboard on your BlackBerry Torch 9800 smartphone.
Please backup and perform a reload of your BlackBerry Device Software. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
In the case that this process fails to resolve the issue, please contact your point of sale for options.
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