09-25-2013 12:23 PM
Hello sksmith and welcome to the BlackBerry Support Community Forums.
In order to better assist, we can get more details?
What software version if your device using?
Are you able to connect to the mobile network outside of your home?
Can you make/receive phone calls? Are you able to use the internet on your phone?
Also, if you are encountering any errors, please provide them.