07-26-2013 12:10 PM
I have some 'n' number of problems with the device. Few of them being:
1. After a call gets over, mostly it switches to the 'mute' mode. Sound disappears from the device. No calls. No music. Gets back to normal only after a battery pull. I am facing this issue since eternity.
2. Hangs a lot. Anywhere. Anytime. Mostly when I am in urgent need.
3. Battery drains too quick. I have to keep it connected to charger mostly.
4. Gets overheated quickly.
5. Restarts when it wishes to. And takes as much time as possible in doing so.
6. Doesn't vibrate.
7. Doesn't support any good feature of 'LINE' app.
And the list goes on.
If someone has a solution please reply.
07-26-2013 04:09 PM
Hi and Welcome to the Community!
You have so many issues, that all I can think of for you is a clean OS reload...
Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!