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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-01-2013
My Device: Torch 9810
My Carrier: Rogers

Blackberry 9810 not connected to BES?

Had my phone for under a year and suddenly it won't connect to the Blackberry Enterprise Server. Had Rogers (service provider) to check it out and they said everything is fine on their end. My data seems to be working as I can use BBM, internet, facebook etc. But cannot make phone calls (authorization failure) and when I try to text it sends me back "Request Facility not subscribed". Help??


Most people mention resending service books but I am not sure how to do that..

Guru II
Posts: 21,521
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Blackberry 9810 not connected to BES?

This is most likely an issue with your data plan. There are personal plans and enterprise plans and you need an enterprise plan in order to connect to BES. Something is wrong with your account...could be a faulty sim card or a problem in provisioning but you're going to have to work it out with Rogers.

Call them back and keep calling them back until they resolve it.

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Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Blackberry 9810 not connected to BES?

To answer your secondary question, to resend the service books you go to your homescreen and follow Setup>Email Accounts>(Menu Key)>Service Books>Resend Service Books.



I hope that helps you.  Smiley Happy

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