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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎04-16-2013
My Device: 9850
My Carrier: Verizon

Blackberry 9850 Freezes

I have been facing 3 problems on my blackberry 9850. My service provider is Verizon.


1) My phone if ideal hangs and I have to remove battery before I can use the phone

2) Touchscreen sometimes stops working and rotating screen fixes the problem

3) My blackberry when idea does not work as I told earlier and then as I remove battery it will start working but again freezes and stops working. Its not working any more. I can only work the phone on safe mode.


Please if anyone can help me

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Blackberry 9850 Freezes

It sounds like you should reload the OS to your phone.


To do this, plug your phone in to your PC and open BlackBerry Desktop Software.  Once your phone has been recognized, click Device at the top of the software then Restore.  Choose the most recent restore point and load it.



I hope that helps you.  Smiley Happy

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