Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
01-16-2012 01:06 AM
So, i went to check if there was a new OS update. There was, so i downloaded and am currently installing it.
However, it's been "installing" for 8 hours now, and it's stuck on 14% Overall backup progress. And 0% Social Feeds.
Also, not sure if it's related. (probably is) but my Signal is off and i have no network connection. And i've got good coverage usually at home.
I realised the problem about 7 hours in, after it said it would only be 2. So i battery pulled it, and it didn't work, then i tried battery and sim pulling, that didn't work. I've tried hooking it up to my blackberry desktop. It can't pick the device up because of it.
Could really use some help here!
01-16-2012 08:51 PM
Mine finally updated. After 23 hours.
I'm not really happy with that, a day without my phone meant i was Contactless for a whole day. Good thing it was a sunday and not a work day.
01-24-2012 01:11 PM
Exactly the same with me, been going for over 2 hours now, stuck on 15%
Tried a bat pull and the update started itself again before I got a chance to do anything....
Is there any way around this or will I be phoneless for over 20 hours?....
01-27-2012 11:53 AM
I have the same problem. I started the upgrading process last night but now my cellphone is STUCK in the Backing Up Data (Social Feeds) process.. on 3% overall... it sucks... I have tried everything using the Desktop Software and nothing works, my cellphone is useless at this time. So I don't know if I should just leaved it there until tomorrow... 23 hours ?? isn't that too much?? I have been dealing with this problem 10 hours ago and I'm about of going crazy. Is there any solution before I put it on the trash can and get an iPhone?? please help, I'm worried about my Contact names and phone numbers and the BBM contacts specially.
01-27-2012 12:06 PM