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New Contributor
Posts: 8
Registered: ‎01-27-2012
My Device: Bold 9930
My Carrier: Sprint

Re: Blackberry 9900 frozen on software update

what kind of contact you can recover with the Blackberry id ? the BBM contacts or the Phone Directory contacts? or both ? do you know ?  What you mean with "phone flashed"? is there a way to do this without going to my service provider?  Thanks!

New Contributor
Posts: 4
Registered: ‎01-23-2012
My Device: 9900
My Carrier: digicel

Re: Blackberry 9900 frozen on software update

Bbm contacts.. Flashed is when the wipe your phone of all data and re install it all so your phone is basically new.. Also if your bbm contacts are backed up remotely(with your email) when you registor your email address again all contacts from bbm are restored.. As for phone contacts if they are on you sim card aswell you can just copy them back.. You can visit any phone store which does unlocking and speak to them
New Member
Posts: 1
Registered: ‎03-06-2012
My Device: torch 9810
My Carrier: orange

Re: Blackberry 9900 frozen on software update

i have the torch and it's doing the same thing. how do i flash my phone?

Contributor
Posts: 16
Registered: ‎10-24-2011
My Device: Blackberry Bold 9900 / Blackberry Playbook 16GB / Blackberry Z10
My Carrier: Bell Mobility

Re: Blackberry 9900 frozen on software update

I'm having the same issue right now. I can't be without a phone for 10, 12, 24 hours. There has to be a way to re-boot the phone. This is ridiculous...

 

I love blackberry, but why offer an OTA install if your phone will just take 20 hours to back-up? Not cool at all.

Contributor
Posts: 16
Registered: ‎10-24-2011
My Device: Blackberry Bold 9900 / Blackberry Playbook 16GB / Blackberry Z10
My Carrier: Bell Mobility

Re: Blackberry 9900 frozen on software update

So I'm not sure if this helps anyone with a similar issue, but I did a battery pull a few times and it seemed to 'quicken things up'. I'd check with a blackberry rep before actually doing this as I'm not sure it's safe to do with every phone or carrier, but it seemed to work for me. That and some patience. I've never had any issues with Blackberry, this was probably the first one that came up that I didn't know how to fix....but nonetheless it seems to be trucking along just swimingly now.

 

Hope that helps! Enjoy!

New Member
Posts: 1
Registered: ‎03-19-2012
My Device: bold 9900
My Carrier: vodaphone

Re: Blackberry 9900 frozen on software update

mine has frozen on 15% but i think it wont continue because the internet on the phone is off?! but it was on when starting the process! i really need some help!! all ive been getting is problems ever since i got this phone!! i can now say i will never be getting a blackberry again!!

New Contributor
Posts: 2
Registered: ‎06-01-2011
My Device: Playbook
My Carrier: Bell Aliant

Re: Blackberry 9900 frozen on software update

Hard to make setup changes when the device is frozen! Your solution is un workable!

Contributor
Posts: 29
Registered: ‎03-19-2012
My Device: bold 9900
My Carrier: telus

Re: Blackberry 9900 frozen on software update

Same thing happened to me except the update completed but it froze after agreeing to terms on BBTavel.  Two ways of clearing. The Blackberry three finger salute (alt+Aa+del) or battery pull. If the first doesn't work maybe try the pull and try the 3 finger salute if it stalls.

 

Just a terrible updating procedure.

Highlighted
New Contributor
Posts: 2
Registered: ‎06-01-2011
My Device: Playbook
My Carrier: Bell Aliant

Re: Blackberry 9900 frozen on software update

Problem solved when I plugged in and recharged the battery!

Contributor
Posts: 16
Registered: ‎10-24-2011
My Device: Blackberry Bold 9900 / Blackberry Playbook 16GB / Blackberry Z10
My Carrier: Bell Mobility

Re: Blackberry 9900 frozen on software update

Unfortunately the only solution I have found so far is the following:

 

A) Wait. Be patient. I got frustrated as well, but it worked out in the end. And it didn't take 15-20 hours either. 2 max.

 

B) Update via Blackberry Desktop manager and NOT OTA. I think there is an issue with the OTA loading as I have never updated via OTA before and this is the first time I've had this happen.