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BlackBerry® OS Smartphones

New Contributor
Posts: 6
Registered: ‎01-25-2012
My Device: Blackberry
My Carrier: Vodafone

Blackberry Administration Service

Hi all,


I have posted this elsewhere on the forum but thought this may be better place for it:


I am having an issue using Blackberry Administration Service. One of our customers needs Blackberry associating to a different user, and I have got as far as creating the user in their BAS website.


However the issue I am having is when clicking on attached devices it is not coming up with any device even though it is obviously plugged in - (Blackberry Desktop Software detects it)


I have looked up this problem but have only found things like adding the websites to trusted websites. I am using IE and it is added to trusted websites,and Active X is installed.


Any help will be much appreciated.


Many thanks