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New Member
Posts: 1
Registered: ‎08-10-2013
My Device: Bold 9900
My Carrier: Vodacom

Blackberry App World is not downloading

Please can someone help, I can download any free stuff but as soon as I want to download an item I have to pay for it freezes. So when I click on the proze it goes where I have to enter my I'd and password after that it goes to please wait and there it stays until I reboot my phone. And it only does that when I want to download something I have to pay for. All the free apps I have no problem with.
Hall of Famer III
Posts: 57,239
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry App World is not downloading

Hi and Welcome to the Community!!

Please try this sequence:

1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Using the same procedure, also remove the Identity app from your BB:

  • If it requests that you reboot the BB, do so

 

3) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1 or 2.

4) Install (on your BB) a fresh copy of AppWorld

5) Do another Batt-Pull reboot

6) See if it now works.

Cheers!



Occam's Razor nearly always applies when troubleshooting technology issues!

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