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New Member
Posts: 1
Registered: ‎08-10-2013
My Device: Bold 9900
My Carrier: Vodacom

Blackberry App World is not downloading

Please can someone help, I can download any free stuff but as soon as I want to download an item I have to pay for it freezes. So when I click on the proze it goes where I have to enter my I'd and password after that it goes to please wait and there it stays until I reboot my phone. And it only does that when I want to download something I have to pay for. All the free apps I have no problem with.
Hall of Famer III
Posts: 58,434
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Blackberry App World is not downloading

Hi and Welcome to the Community!!

Please try this sequence:

1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Using the same procedure, also remove the Identity app from your BB:

  • If it requests that you reboot the BB, do so


3) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1 or 2.

4) Install (on your BB) a fresh copy of AppWorld

5) Do another Batt-Pull reboot

6) See if it now works.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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