01-14-2013 01:42 PM
I have a BB Bold 9780 v 6. I wanted to access BB App World to download an app, but the BB App World icon on home screen is 'frozen' and won't respond, so I can't access BB App World.
Can anyone help,
01-14-2013 01:46 PM
Please first try a hard reset: With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
In addition, you can try this sequence:
1) Remove AppWorld from your BB
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
4) Do another Batt-Pull reboot
5) See if it now works.
01-14-2013 03:30 PM
Hi, thanks very much for your swift response. I followed your instructions, but alas the icon is still 'frozen', no response when I click on it. Any other suggestions?
01-14-2013 03:52 PM
Hmmm...OK, next I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode and if the behavior does not continue, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
If the behavior continues in Safe Mode, then there will be more drastic steps to take...
Good luck and let us know!
01-14-2013 05:01 PM
Hi, thanks again for the swift reply. Started the phone in Safe Mode and the BB app icon is still frozen, all other icons on the home screen launch when pressed.
Is there anything else besides drastic action?
01-14-2013 05:16 PM
With all that we've now tried, all non-drastic attempts are, as far as I know, exhausted. The next step is a device wipe...but be sure you get a good backup first.
01-15-2013 09:30 AM
First, the backup you should do...
Now you are ready to conduct the device WIPE:
Once the device WIPE completes, it will likely reboot and start over as if the BB was brand new again...it should walk you through some mandatory things, including associating it to a BB ID -- be absolutely sure that you use the exact same BBID that you validated in step 4 above.
AppWorld may or may not be still resident on your BB after this...if not, then return up to Post 2 in this thread for the location to re-acquire it.
Before proceeding with anything else, test to see if AppWorld is working OK now. If so, then proceed to reverse the process you did above for taking the backups and reinstall your apps, reconfigure your BB, and restore from all of the backups.
If AppWorld continues to be an issue, then the next drastic step will be needed...a complete OS reload. Let us know how the WIPE works out and, if needed, we can provide you the process for the reload.
Good luck and let us know!