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New Contributor
Posts: 2
Registered: ‎08-15-2013
My Device: Torch dont know model
My Carrier: Vodacom

Blackberry App world not downloading

Hi there

I used to use my app world a lot, and recently it asked me to update to the new version.

when i try to download the new version or re-download app world, it throws out a message saying:

Sorry your session has expired.

please close all of your browser windows and then return to the welcome page to start again.

 

i don't have any windows open, my browser works perfectly i can check and send emails, google stuff even download music.

what could be the problem?

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry App world not downloading

Hi BevieT

 

Welcome to BlackBerry Support Forums

 

 

On your device please try those steps to update BlackBerry World :

 

 On your Homescreen Go to Options > Device > Application Management > Locate  Blackberry World from that list > Highlight it > Press the Menu key > Select Delete .

 

KB10040  :How to view or remove installed application on a blackberry smartphone


Once you have deleted Perform a battery pull restart by removing the battery while your device is Powered On wait for a min. then reinsert it back .

Finally after reboot  use your BlackBerry browser and browse to www.blackberry.com/appworld/download and download the most recent version available .

 

Try it and let us know.

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New Contributor
Posts: 2
Registered: ‎08-15-2013
My Device: Torch dont know model
My Carrier: Vodacom

Re: Blackberry App world not downloading

thank you for your reply.

i deleted my app world, went to my browser, typed the address, and it still gives me "your session has expired".

guess it could be with my browser?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry App world not downloading

Hi there,

 

 

Reboot your device by removing the battery and try it again , if you recieve the same error try to do it over your mobile network. 

 

Are you able to download any files like mp3 around 5 MB without any error ? 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.