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Reply
New Developer
Posts: 6
Registered: ‎01-18-2012
My Device: Bold 9900
My Carrier: Three UK

Re: Blackberry Backup Freeze

I found that when the backup freezes, I had to restart my blackberry and either restart the pc or use the task manage to kill blackberry media manager.

 

Highlighted
New Contributor
Posts: 3
Registered: ‎01-16-2012
My Device: Bold 9900
My Carrier: O2

Re: Blackberry Backup Freeze

Have now managed to get the blackberry desktop manager updated to the latest version, my phone synced with the PC, just about to update new software bundle and it has stopped in the backup on 324 of 382 items (SMS messages) .

I love this phone but this is really testing my patience.

New Member
Posts: 1
Registered: ‎01-28-2012
My Device: BlackBerry Bold 9900

Re: Blackberry Backup Freeze

Yeah, I have the same problem. It always freezes at the "Backing up Smart Card Options 1 of 1 Record" as well. And I can't even choose not to perform a back up because as soon as my device successfully connects to the Desktop Manager, the backup immediately begins. Attempting to cancel the operation just results in the program remaining at the same stage but with the "Cancel" button faded out so that the only option I have is to unplug the device from my computer. 

New Contributor
Posts: 2
Registered: ‎02-15-2012
My Device: Bold 9900
My Carrier: T-Mobile

Re: Blackberry Backup Freeze

[ Edited ]

I finally figured out how to get past all of this nonsense. After reading quite a few forums, I realized that the problem was the 'Social Feeds' app. The best way to fix the problem is to delete the Social Feeds app from your device using the application manager on your device. Also, another thing I did was to delete 'Smart Card Options' from my device using the Desktop Software. This article explains how:

 

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB29522

 

If you need any further help let me know. I hope this works for everyone!!!

-Jo0ordy-
New Contributor
Posts: 7
Registered: ‎03-14-2011
My Device: BOLD 9700 and BOLD 9900
My Carrier: TIM

Re: Blackberry Backup Freeze

Many thanks for your post. I solve very quickly the problem for the backup.

Andrea - ITALY
New Member
Posts: 1
Registered: ‎09-20-2012
My Device: 9900
My Carrier: bell

Re: Blackberry Backup Freeze

how did you get your phone to go back to normal? mine has been frozen on social feeds for three hours, i cannot do a battery pull or restart my phone, it automatically goes back to this page

New Member
Posts: 1
Registered: ‎10-22-2012
My Device: Bold 9790
My Carrier: O2

Re: Blackberry Backup Freeze

When your update froze i am aware that it says "Do not disconnect ur device it could make it unuseable" - since it froze did u disconnect it without any problems?