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New Contributor
Posts: 4
Registered: ‎02-03-2013
My Device: 9320
My Carrier: celcom
Accepted Solution

Blackberry Bold 1 9900 - cannot compose sms :(

hi,

i just bought a 2nd hand blackberry bold 1 (9900) and i notice that i only can receive sms but i cannot compose sms / reply any sms that i receive.

 

I push the "blackberry' icon, and notice that the "compose sms" doesn't exist there. So, What should i do in order to retrieve the 'compose sms" so that i can compose / reply sms?

 

pls...i need help... 

 

TQ ,

Tasha Smiley Happy

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Bold 1 9900 - cannot compose sms :(

Hi virgogurl88tasha

 

Welcome to BlackBerry Support Forums

 

 

Have you tried the same SIM card on another device to see if you are able to send SMS ? If you have then first do a complete Backup of your device using BlackBerry Desktop Software then Reset it to factory setting to rule out any IT policy as it a used device , Check this Knowledge Base for further help :

 

KB12487 :  How  backup BlackBerry smartphone Data using BlackBerry desktop software for Windows

 

Then try this :

 

KB31291 :  How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

 

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New Contributor
Posts: 4
Registered: ‎02-03-2013
My Device: 9320
My Carrier: celcom

Re: Blackberry Bold 1 9900 - cannot compose sms :(

i will try first and update u the results..

any way..tq so much... Smiley Happy

New Contributor
Posts: 4
Registered: ‎02-03-2013
My Device: 9320
My Carrier: celcom

Re: Blackberry Bold 1 9900 - cannot compose sms :(

Smiley Sad

 

i already reset factory my blackberry 9000 using blackberry desktop software..

but the problem still there..

 

"compose sms' still hidden

 

Smiley Sad

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Bold 1 9900 - cannot compose sms :(

Hi virgogurl88tasha

 

 

                          Don't be sad , we still have some few things to try  Smiley Happy  Have you tried that SIM on another device as suggested ! first try that , if it allow then the next step will be to reload the device OS . To do that just follow this Knowledge Base :

 

 KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows.

 

Please try it and let us know if it works.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 4
Registered: ‎02-03-2013
My Device: 9320
My Carrier: celcom

Re: Blackberry Bold 1 9900 - cannot compose sms :(

hi prince..

 

just now i check my phone and realise that the it policy has disabled my sms compose setting.

 

Can u teach me, how to enabled it?

 

tq Smiley Happy

Highlighted
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Bold 1 9900 - cannot compose sms :(

Hi virgogurl88tasha

 

 

 

A reset to factory setting is able to remove most IT policis on our BlackBerry Smartphone, Still, Go through this Knowledge Base and try Method #4 within this Knowledge Base again :

 

KB14202 : How to remove an IT policy from a BlackBerry Device

 

 

Try it and let us know of your progress.

 

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.