Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎01-09-2009
My Device: Not Specified

Blackberry Bold 900 User tools CD will not install

Hi everyone. I just bought the Bold at New years. I am VERY NOVICE but need the document portability and email contact for my work. When I insert the cd, the drive just hums like it will run then stops, then repeats etc. Eventually it just stops and there is a blank grey screen. The cd is functional as I can run it in my son's laptop (he has XP. I have Vista).

I have tried a couple of downloadable versions (I beleive I need the media version, as I use +++ documents) but they don't seem to work either a (although they do appear to install)

I have many many more questions but if I can't install the software, everything else is moot at this point. I would appreciate your help and instructions in as ELEMENTARY terms as possible.

thank you so much!

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Blackberry Bold 900 User tools CD will not install

uninstall the desktop manager :

then download Deskop manager 4.7 without media manager.
(media manager = videos + music)

and do the installation again.

The search box on top-right of this page is your true friend, and the public Knowledge Base too: