08-26-2012 08:29 PM
My BB stopped suddenly yesterday. I tried to reboot by taking the battery out, but all that came up was the red "you have a message" light. Then it started rebooting with the small square and clock hand. Then it all went dark. I bought a new battery but no improvement. When I connect to my PC, the Desktop Software states that the software cannot communicate with the connected device. There is no progress and I can not load in new software.
Can someone help?
08-27-2012 01:36 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
Failing that, I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Failing that, then these drastic measures may be needed:
However, if the problem is hardware, then you need to seek formal in-hand support (warranty if you have it).
Good luck and let us know!