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New Contributor
Posts: 3
Registered: ‎03-22-2012
My Device: BB Bold 9300
My Carrier: AT&T

Blackberry Bold 9000 Software Issue

My BB stopped suddenly yesterday. I tried to reboot by taking the battery out, but all that came up was the red "you have a message" light. Then it started rebooting with the small square and clock hand. Then it all went dark. I bought a new battery but no improvement. When I connect to my PC, the Desktop Software states that the software cannot communicate with the connected device. There is no progress and I can not load in new software.

 

Can someone help?

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Hall of Famer III
Posts: 58,188
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry Bold 9000 Software Issue

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.


 

Failing that, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 


Failing that, then these drastic measures may be needed:

However, if the problem is hardware, then you need to seek formal in-hand support (warranty if you have it).


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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