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New Contributor
Posts: 3
Registered: ‎03-01-2010
My Device: Blackberry 9000
My Carrier: Vodafone

Blackberry Bold 9000 on Vodafone WHITE Screen Problem.

[ Edited ]

Device info

Your carrier: Vodafone english phone.

Model info and OS version (Go to Settings, then Options, then about): Blackberry Bold 9000

Add above to you profile if you dont wat to type it in all the time.

Apps and free space

File free before and after a battery remove/replace. (Go to Settings, then Options, then status): Phone on white screen, so can't view this, though in Blackberry Desktop manager under help; device properties; 'Total Application Space' 124.5M and 'Free Application Space' 44.1M, Application version: and Platform version:

Did a battery pull fix your issue? No: Remove battery, then wait a minute then re-insert, 10 seconds later solid white screen. Soft and hard reset both give the white screen. Tried battery pull maybe 20 times over the last week still the blank white screen, if I click the side button I can still do voice control calls. I can click the left button to give voice controlled calling, I said call brother's name and called him yesterday spoke to him and then used the red handset button to disconnect and that worked fine, but the screen is white. I tried today to reinstall the os with this version:

Software Name: BlackBerry Handheld Software v5.0.0.661 (Multilanguage)

File Name: 9000M_PBr5.0.0_rel661_PL5.2.0.33_A5.0.0.411_Vodafone_UK.exe

After installation, I did a battery pull and still the white screen, phone is now out of warranty as contract is finished and warranty has run out. I assume the OS re-installation I have done correct as I followed the guide by Kryptos on this forum, though the application version showing in desktop manager as above is different to what I downloaded.

Apps installed and their version if possible.   (Go to Settings, then Options, then applications):

BT device model/version (you will have to look at the BT device):

When writing your question

Any other details that would help us out with your issue:

Good description of what is really wrong and how to reproduce if possible. Details of what you did before:

What is worth a thousand words

Pictures of your issue if possible:

Screen capture if possible with this:

Capture It Version 1.4 Free BlackBerry Screen Capture!

Download OTA: http://m.thetechmogul.com


When phone is connected to PC it shows in Desktop Manager as connected, the screen on the phone is a constant grey unless you press a button and the goes to solid white. Battery has been charged several times currently its around 74% battery remaining.


2 weeks ago, the colours on the screen were scrambled for some reason and you would have to move the cursor around to underscramble parts of the screen. Eventually, after a few days I did a battery pull to try to stop the colours scrambling to a fuzzy grey colour, but after the battery pull I just got the white screen.


Any help would be appreciated, Thanks!

Forums Advisor III
Posts: 3,927
Registered: ‎12-02-2009
My Device: .
My Carrier: .

Re: Blackberry Bold 9000 on Vodafone WHITE Screen Problem.

another OP using the proper template on the Forum!


Kudos to you Sir!

Jakoby4204                                                                                                 New to the Community click here  
Community Moderator
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Posts: 1
Registered: ‎05-24-2010
My Device: Bold 9000
My Carrier: AT7T

Re: Blackberry Bold 9000 on Vodafone WHITE Screen Problem.

I have the exact same situation with my AT&T US Bold 9000.  The white screen seems to be the only part of the phone that doesn't function.  The App Loader procedure is not effective.  The battery pull is not effective.  I wonder if reseating the LCD connector might help?