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New Contributor
Posts: 3
Registered: ‎07-07-2013
My Device: 9650 sprint
My Carrier: digicel
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Blackberry Bold 9650 Problems!! please help

i down grade my phone but some of the rim is missing and now i cant upgrade or reloading no os

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Bold 9650 Problems!! please help

Hi tallmandaniel

 

Welcome to BlackBerry Support Forums

 


tallmandaniel wrote:

i down grade my phone but some of the rim is missing and now i cant upgrade or reloading no os


Can you please elaborate your problem a little more .

Which files are missing and what method you use to downgrade your device OS ? What is the present status of your device ?

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New Contributor
Posts: 3
Registered: ‎07-07-2013
My Device: 9650 sprint
My Carrier: digicel

Re: Blackberry Bold 9650 Problems!! please help

well i cant go in my blackberry protect i not seeing my app world my blackberry protect saying error starting net_rim_bb_dryad_gui:module 'net_rim_

crypto'not found

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Bold 9650 Problems!! please help

Hi there,

 

Missing  BlackBerry App World Icon can be resolved but to resolve your issue with those error message you have to reload the OS , I think your last Downgrad was not succesful . 

 

So , Please refer to this Knowledge Base and reload your Device OS :

 

KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows

 

But first do your backup , let us know if you feel the same issue even after reloading .

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 3
Registered: ‎07-07-2013
My Device: 9650 sprint
My Carrier: digicel

Re: Blackberry Bold 9650 Problems!! please help

thanks very much for ur help its working good now thanks again

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Bold 9650 Problems!! please help

Hey tallmandaniel

 

 

You are most welcome .. Glad that your device is working again without any problem Smiley Happy

 

 

Cheers ! 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.