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New Contributor
Posts: 7
Registered: ‎08-01-2012
My Device: Bold 9650
My Carrier: Vodacom

Re: Blackberry Bold 9650 suddenly stopped receiving BIS

Just wanted to give an update to anyone else having the same problem...

Vodacom has made changes to the network and these changes have caused most overseas blackberry's to loose coverage.
Hall of Famer III
Posts: 57,241
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Bold 9650 suddenly stopped receiving BIS

Ahhhh!! That would explain many problems indeed. Thank you for sharing that with the community!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Regular Visitor
Posts: 1
Registered: ‎08-07-2011
My Device: Bold 9650
My Carrier: T-Mobile

Re: Blackberry Bold 9650 suddenly stopped receiving BIS

I am having the same problem only my service is now with T-Mobile US will the same process work for my BB or is there a different method I should use?
StanHaz
Hall of Famer III
Posts: 57,241
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Bold 9650 suddenly stopped receiving BIS


StanHaz wrote:
I am having the same problem only my service is now with T-Mobile US will the same process work for my BB or is there a different method I should use?

Hi and Welcome to the Community!

 

If your BB was supplied to you by other than TM, then the above might apply. If, on the other hand, your BB was supplied by TM to you, then I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact TM for formal support.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Member
Posts: 1
Registered: ‎11-19-2012
My Device: 9650
My Carrier: Vodacom

Re: Blackberry Bold 9650 suddenly stopped receiving BIS

Hello, there,
I've read through the post which has been quite helpful as I have a similar problem. Have you had any luck with getting the HRT populated? Mine is still blank and still no BIS or data service.
Thanks