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Contributor
Posts: 38
Registered: ‎06-27-2012
My Device: Blackberry Curve 9700
My Carrier: 9700

Blackberry Bold 9700 Camera not working!

Hey, my camera on my blackberry bold has just stopped working. When i try to open it, it has that clock turning for a while and then says close all other applications and try again. Also my battery just dies at anytime, even if it shows full bars??? PLEASE HELP!! Thanks guys!

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry Bold 9700 Camera not working!

Hey Sharona1804,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB15544

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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Contributor
Posts: 38
Registered: ‎06-27-2012
My Device: Blackberry Curve 9700
My Carrier: 9700

Re: Blackberry Bold 9700 Camera not working!

If none of these options work,what then?
Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Blackberry Bold 9700 Camera not working!

Try it first. Smiley Happy



Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"



Contributor
Posts: 38
Registered: ‎06-27-2012
My Device: Blackberry Curve 9700
My Carrier: 9700

Re: Blackberry Bold 9700 Camera not working!

Lol I have :-( and the video camera doesn't work either,it comes on and so does the flash and it never goes off
Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Blackberry Bold 9700 Camera not working!

Reset your BlackBerry to default. See this article:

How to reset the BlackBerry smartphone to factory defaults

 

Thanks.

 



Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"



Contributor
Posts: 38
Registered: ‎06-27-2012
My Device: Blackberry Curve 9700
My Carrier: 9700

Re: Blackberry Bold 9700 Camera not working!

Ok this I done yesterday,it helped with the error message I was receiving but not with the camera fault
Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Blackberry Bold 9700 Camera not working!

How does your camera?



Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"



Highlighted
Contributor
Posts: 38
Registered: ‎06-27-2012
My Device: Blackberry Curve 9700
My Carrier: 9700

Re: Blackberry Bold 9700 Camera not working!

Camera just runs the clock and then says close other applications and try again
Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Blackberry Bold 9700 Camera not working!

Ok now, reload your OS, see this article.

How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Software fo...

 

Note: Back up first!

How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows

 

Thanks.

Good luck again.



Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"