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BlackBerry® OS Smartphones

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry Bold 9700 Camera not working!

Hey Sharona1804,

Sorry for the delay in replying.


If the reload of the device software did not resolve the issue then this is likely a hardware related issue with the camera.


I would highly suggest you contact your network service provider for repair/exchange options as the next step.


Let me know if you have any more questions.





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Posts: 38
Registered: ‎06-27-2012
My Device: Blackberry Curve 9700
My Carrier: 9700

Re: Blackberry Bold 9700 Camera not working!

I have reloaded my OS,so I'm thinking I have to go to my network provider,what a irritating situation! Thanks a lot for all the help
New Member
Posts: 1
Registered: ‎03-04-2014
My Device: Bold 9700
My Carrier: GiffGaff

Re: Blackberry Bold 9700 Camera not working!

Hello, my Bold 9700 has operating system 6.0.  I inherited from my daughter who told me the phone had been hacked at one point.  The stills camera and video cameras have not worked since I have had it, just a dark screen with no warning message. I have done 2 security wipes and removed all non BB apps ( You Tube, fb etc). Also hard reset several times. Today I have tried to do a hardware diganostic self test as per KB160137, however when I come to step 4, I cannot find the 'Status ' screen. hence not able to continue, can you advise?


Also I am with giffgaff so I would need to a high street repair agent if I cannot resolve this matter, is there any particular place to takea BB phone?.


I am new to the BB world and am yet to figure what my BB ID is and set my phone up accordingly..


thank you